911 Calls in San Diego

Status: Existing

Description

911 calls are routed to a PSAP, based on the location of the event. San Diego and Chula Vista 911 calls are routed to their respective Police Departments. Poway, National City and Imperial Beach calls are routed to their law enforcement agency, the Sheriff's Department. This element represents the connection to state, County (Sheriff and Fire Rescue), and Local (municipal police and fire departments) law enforcement, fire, and EMS call taker and dispatch centers that are not specifically called out in this Architecture.

It also includes Emergency Operations Centers, Warning Points, and other centers established for major incidents. This element is used in the architecture to show a consistent interface for the exchange of data between Public Safety systems that supports incident notification, hand–offs, resource coordination, and incident response coordination. Communication between these centers uses a mesh topology – any emergency management center can communicate directly with any other emergency management center. Note that this element also represents interfaces to emergency management centers in jurisdictions adjacent to the region that also coordinate during major incidents.

Stakeholders

StakeholderRoleRole Status
Level 2 Cities in San DiegoOwnsPlanned

Physical Objects

Emergency Management Center

Functional Objects

Functional ObjectDescriptionUser Defined
Emergency Call–Taking'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.False
Emergency Dispatch'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.False
Emergency Early Warning System'Emergency Early Warning System' monitors alerting and advisory systems, information collected by ITS surveillance and sensors, and reports from other agencies and uses this information to identify potential, imminent, or in–progress major incidents or disasters. Notification is provided to initiate the emergency response, including public notification using ITS traveler information systems, where appropriate.False
Emergency Evacuation Support'Emergency Evacuation Support' coordinates evacuation plans among allied agencies and manages evacuation and reentry of a population in the vicinity of a disaster or other emergency that poses a risk to public safety. Where appropriate, the affected population is evacuated in shifts, using more than one evacuation route, and including several evacuation destinations to spread demand and thereby expedite the evacuation. All affected jurisdictions (e.g., states and counties) at the evacuation origin, evacuation destination, and along the evacuation route are informed of the plan. The public is provided with real–time evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary. Resource requirements are forecast based on the evacuation plans, and the necessary resources are located, shared between agencies if necessary, and deployed at the right locations at the appropriate times. The evacuation and reentry status are monitored and used to refine the plan and resource allocations during the evacuation and subsequent reentry. It communicates with public health systems to develop evacuation plans and recommended strategies for disasters and evacuation scenarios involving biological or other medical hazards.False
Emergency Incident Command'Emergency Incident Command' provides tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders at or near the incident scene to support local management of an incident. It supports communications with public safety, emergency management, transportation, and other allied response agency centers, tracks and maintains resource information, action plans, and the incident command organization itself. Information is shared with agency centers including resource deployment status, hazardous material information, traffic, road, and weather conditions, evacuation advice, and other information that enables emergency or maintenance personnel in the field to implement an effective, safe incident response. It supports the functions and interfaces commonly supported by a mobile command center.False
Emergency Response Management'Emergency Response Management' provides the strategic emergency response capabilities and broad inter–agency interfaces that are implemented for extraordinary incidents and disasters that require response from outside the local community. It provides the functional capabilities and interfaces commonly associated with Emergency Operations Centers. It develops and stores emergency response plans and manages overall coordinated response to emergencies. It monitors real–time information on the state of the regional transportation system including current traffic and road conditions, weather conditions, special event and incident information. It tracks the availability of resources and assists in the appropriate allocation of these resources for a particular emergency response. It also provides coordination between multiple allied agencies before and during emergencies to implement emergency response plans and track progress through the incident. It also coordinates with the public through the Emergency Telecommunication Systems (e.g., Reverse 911). It coordinates with public health systems to provide the most appropriate response for emergencies involving biological or other medical hazards.False

Interfaces To

(View Context Diagram)

Cal OES Public Safety
CBP Border Patrol
Center – Coordinación Estatal de Protección Civil
CHP Dispatch
County Fire Authority
County OES Services
County Sheriff Dispatch
Dispatch – Coordinación Estatal de Protección Civil
Level 1 Cities EOCs–EMC
Level 1 Cities Fire Dispatch
Level 1 Cities Police Dispatch
Level 2 Cities EOCs–EMC
Level 2 Cities Fire and Rescue Dispatch
Level 2 Cities Police Department Dispatch
MTS Transit Dispatch
MTS Transit Enforcement
NCTD – OCC
Operation Respond
Rail Operations Center
San Diego Emergency Management Center
San Diego Fire–Rescue Dispatch
San Diego HAZMAT Team
San Diego Infrastructure Asset Management
San Diego Police Dept Dispatch
San Diego Traffic Management Center
Tribal Emergency Management Centers
Tribal PD and Fire
US Public Health Systems
User Personal Information Devices
Wide Area Alerting Systems